Vials & protective inner packaging
Primary containers secured with protective inner packaging to reduce movement in transit.
International Fulfilment
Coordinated delivery,
arranged around your order
Packaging and shipping are arranged around your order requirements — from confirmation through to tracking and delivery support. Methods, timelines and documentation are confirmed per destination.
Worldwide Coordination
Protective Packaging
Tracked Dispatch
Documented Shipments
US Warehouse
Fast domestic shipping from within the US
We hold stock in a United States warehouse, so domestic orders ship quickly and arrive with tracking — no international transit or customs for US destinations.
Ships from the US
Domestic orders leave our United States warehouse — not shipped internationally.
Typically 2–5 business days
Most in-stock US orders arrive within a few business days of dispatch.
Tracked & no customs
Tracking is shared on dispatch, with no import duties for US destinations.
Transit times are typical estimates for in-stock items and are confirmed for your order. Bulk, custom or out-of-stock items may ship on a different timeline.
Order Fulfilment Journey
From confirmation to delivery
Every order follows the same path. Steps are coordinated with your team, and shipping details are confirmed before dispatch.
- 01
Requirement confirmation
Order, quantity and destination confirmed.
- 02
Product or stock review
Availability checked against the order.
- 03
Packaging preparation
Protective packaging prepared for transit.
- 04
Documentation preparation
Shipping documents arranged per destination.
- 05
Carrier arrangement
Suitable carrier arranged for the shipment.
- 06
Dispatch
Shipment handed to the carrier.
- 07
Tracking & delivery
Tracking shared; support through to delivery.
Packaging Solutions
Packed to arrive in condition
Packaging is selected around the product and destination. Special packaging can be arranged where a shipment calls for it.
Outer cartons & labelling
Outer cartons with labels and batch identification prepared for handling and dispatch.
Packaging configurations shown are illustrative. Special packaging requirements are arranged by agreement, based on the product and destination.
Shipping Methods
Ways your order can travel
A range of methods is available. The right option depends on your destination, order and requirements — pricing is confirmed by our team, not shown online.
Method
Typically suited to
Tracking
Coordination
Express courier
Smaller shipments where speed matters.
Supported
Standard
Air freight
Larger or heavier consignments by air.
Case by case
Confirmed
Freight forwarding
Coordinated forwarding for larger orders.
Case by case
Confirmed
Consolidated shipment
Combining items where it suits the order.
Case by case
Confirmed
Customer-appointed carrier
Your nominated carrier collects the shipment.
Via your carrier
Confirmed
Availability depends on destination and order requirements.
Transit times are estimates and require confirmation.
Global Delivery Coverage
International shipping coordination
We coordinate delivery to a range of markets. Coverage for a specific destination is confirmed on review.
- Asia-PacificRegional coordination
- EuropaRegional coordination
- NordamerikaRegional coordination
- Naher OstenRegional coordination
International shipping coordination is available subject to destination review. Specific country coverage, restrictions and requirements are confirmed with our team before an order proceeds.
Tracking & Shipment Updates
Know where your order is
Once an order ships, its status moves through clear stages. This shows how updates flow — it is not a live tracking feed.
Order confirmed
Details agreedPacked
Prepared for transitDispatched
Handed to carrierIn transit
On the wayDelivered
Arrival
How tracking works
- Tracking details are shared once a shipment is dispatched.
- Updates are provided through the carrier's tracking.
- Our team supports you through to delivery.
Illustration only. Stages shown are a general example — not a live shipment or fixed tracking number.
Customs & Import Responsibilities
Please review before ordering
Import rules differ by country. The points below matter for every international order — please read them rather than assume.
Ihre Aufgaben
- Import policies differ by country and can change.
- Confirm local requirements for your destination before ordering.
- Duties and taxes may be payable by the recipient.
- Restricted destinations must be confirmed separately.
How we support
- Shipping documentation is coordinated per order and destination.
- We share what we can to support your import process.
- Clearance outcomes cannot be guaranteed for every order.
- Our team can talk through delivery to your country.
Special Handling
Extra care, where it's needed
Where a shipment calls for additional handling, it is arranged by agreement. Availability depends on the product and destination.
Protective packaging
Additional inner protection for fragile or sensitive items.
By agreementMoisture protection
Measures to limit moisture exposure during transit.
By agreementLight protection
Packaging that limits light exposure where relevant.
By agreementTemperature-conscious handling
Handling arranged with temperature in mind where required.
By agreementSpecial labelling
Additional labelling to match your requirements.
By agreementCustom packing requirements
Packing configured to a brief agreed for the order.
By agreementSpecial handling is arranged where confirmed for an order. We do not claim full cold-chain or fixed-temperature transport by default — such arrangements are only offered where specifically agreed.
Shipping FAQ
Common shipping questions
Answers to what partners ask most about delivery. Manage these under FAQ → add entries to the Shipping category.
Packaging is selected around the product and destination, using protective inner packaging and outer cartons with labelling and batch identification. Special packaging can be arranged by agreement.
Options include express courier, air freight, freight forwarding, consolidated shipment and customer-appointed carriers. The suitable method depends on your destination, order and requirements.
Shipping cost and transit time depend on the product, quantity, packaging, destination and method. Our sales team confirms these for your specific order — they are not shown as fixed figures online.
Import rules differ by country. Duties and taxes may be payable by the recipient, and local requirements should be confirmed before ordering. We coordinate shipping documentation per order and destination.
Tracking details are shared once a shipment is dispatched, and updates are provided through the carrier's tracking. Our team supports you through to delivery.
Kontaktieren Sie uns
Shipping to your country?
Tell us your destination, order and requirements, and our team will talk through shipping options and next steps.
Talk to sales
Shipping options for a specific order
E-Mail
Ask about delivery to your destination